:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#17213b;background:#f6f8fc;font-synthesis:none;--blue:#2147ec;--line:#e5e9f1;--muted:#758097}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:3px}button{cursor:pointer;border:1px solid var(--line);background:white;color:inherit;padding:9px 12px;border-radius:8px}button:hover{background:#edf1ff;border-color:#c6d0ff}button:disabled{cursor:default;opacity:.5}a{color:var(--blue);text-decoration:none}h1,h2,h3,p{margin-top:0}h1{font-size:30px;letter-spacing:-1px}h2{font-size:21px}h3{font-size:16px}.muted{color:var(--muted);line-height:1.6}.fine{font-size:12px;color:var(--muted);line-height:1.6}.eyebrow{font-size:12px;letter-spacing:2px;font-weight:700;color:#7e8ba2}.primary{background:var(--blue);border:1px solid var(--blue);color:white;border-radius:9px;padding:11px 16px;font-weight:650;display:inline-flex;align-items:center;justify-content:space-between;gap:16px}.primary:hover{background:#1939c9;color:white}.login{min-height:100vh;display:flex;align-items:flex-start;justify-content:center;flex-direction:column;max-width:650px;margin:auto;padding:50px;background:radial-gradient(ellipse at 70% 10%,#e4eaff,transparent 65%)}.login h1{font-size:48px;line-height:1.12;margin:20px 0;letter-spacing:-2px}.logo{display:flex;align-items:center;justify-content:center;background:var(--blue);color:white;border-radius:12px;width:43px;height:43px;font-size:25px;font-weight:800;letter-spacing:-3px;padding-right:3px}.logo span{font-size:19px}.login .logo{margin-bottom:36px}.discord{min-width:280px;margin:18px 0 20px}.shell{display:grid;grid-template-columns:244px 1fr;height:100vh;overflow:hidden}.sidebar{background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;padding:25px 14px;overflow:auto}.brand{display:flex;align-items:center;gap:11px;padding:0 9px 28px}.brand strong{font-size:17px;letter-spacing:-.5px}.brand small{display:block;font-size:12px;color:var(--muted);font-weight:500;margin-top:3px}.nav{display:flex;align-items:center;gap:10px;width:100%;text-align:left;border:0;margin:3px 0;padding:11px 12px;background:transparent;font-size:14px;font-weight:550;color:#56617a}.nav.active{background:#edf1ff;color:var(--blue)}.nav .count{margin-left:auto;border-radius:5px;font-size:12px;padding:2px 6px;background:#eef1f6;color:#6a768d}.nav.active .count{background:#dae3ff;color:var(--blue)}.nav .dot{width:8px;height:8px;border-radius:3px;background:var(--color,#6385e7);flex-shrink:0}.section-label{font-size:11px;font-weight:700;letter-spacing:1.5px;color:#939db0;margin:28px 12px 10px;display:flex;justify-content:space-between}.side-foot{margin-top:auto;padding:24px 10px 0}.avatar{display:flex;width:32px;height:32px;border-radius:50%;align-items:center;justify-content:center;background:#e8edff;color:#3552c0;font-size:12px;font-weight:700;flex-shrink:0}.profile{display:flex;align-items:center;gap:9px;font-size:13px}.profile small{display:block;color:var(--muted);font-size:11px}.workspace{min-width:0;display:flex;flex-direction:column;overflow:hidden}.topbar{height:78px;background:#fff;display:flex;align-items:center;padding:0 30px;border-bottom:1px solid var(--line);gap:15px;flex-shrink:0}.topbar h1{font-size:20px;margin:0;letter-spacing:-.5px}.topbar .right{margin-left:auto;display:flex;gap:10px;align-items:center}.pill{display:inline-flex;align-items:center;border-radius:20px;padding:6px 10px;font-size:11px;font-weight:650;background:#e9f8f0;color:#27764d;white-space:nowrap}.pill.blue{color:#3358c5;background:#edf1ff}.view{overflow:auto;flex:1;min-height:0}.overview{padding:34px;max-width:1400px}.intro{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:28px}.intro h1{font-size:30px;margin-bottom:9px}.metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:32px}.metric{background:white;border:1px solid var(--line);border-radius:12px;padding:23px}.metric .label{font-size:13px;color:var(--muted)}.metric strong{display:block;font-size:32px;letter-spacing:-1px;margin:10px 0}.metric small{font-size:12px;color:#8490a6}.store-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:15px}.store-card{background:white;border:1px solid var(--line);border-radius:12px;padding:22px;text-align:left;min-width:0}.store-card:hover{transform:translateY(-2px);box-shadow:0 5px 15px #142d6710}.store-card h3{margin:15px 0 5px}.store-card p{font-size:12px;color:var(--muted);word-break:break-all}.store-card .bottom{display:flex;align-items:center;justify-content:space-between;margin-top:20px;font-size:12px}.alert{border:1px solid #dde4f8;background:#f0f4ff;color:#536383;padding:12px 16px;border-radius:9px;font-size:13px;line-height:1.5;margin-bottom:22px}.inbox{display:grid;grid-template-columns:350px minmax(320px,1fr);height:100%;min-height:0}.thread-list{background:#fff;border-right:1px solid var(--line);overflow:auto}.list-tools{padding:19px 18px 14px;position:sticky;top:0;background:#fff;border-bottom:1px solid var(--line);z-index:2}.list-tools input{width:100%;border:1px solid var(--line);border-radius:8px;padding:10px;font-size:13px;background:#fafbfe}.filters{display:flex;gap:6px;margin-top:10px}.filters button{font-size:12px;padding:6px 9px}.filters button.active{background:var(--blue);border-color:var(--blue);color:#fff}.thread{display:block;position:relative;border:0;border-bottom:1px solid #eef1f6;border-radius:0;text-align:left;width:100%;padding:18px 19px;background:#fff}.thread.active{background:#edf2ff;border-left:3px solid var(--blue);padding-left:16px}.thread .sender{font-weight:650;font-size:13px;max-width:75%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:block}.thread time{float:right;color:#95a0b3;font-size:11px}.thread .subject{display:block;font-size:13px;margin:7px 0 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:600}.thread .snippet{font-size:12px;color:#8993a7;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.unread-dot{position:absolute;right:17px;bottom:19px;background:var(--blue);width:6px;height:6px;border-radius:100%}.tag{font-size:10px;font-weight:650;padding:3px 6px;background:#f0f2f8;color:#7b86a0;border-radius:4px;display:inline-block;margin-top:9px}.thread-detail{display:flex;flex-direction:column;overflow:auto;background:#f8faff}.empty{display:flex;min-height:250px;height:100%;align-items:center;justify-content:center;flex-direction:column;text-align:center;color:var(--muted);padding:40px}.empty .empty-icon{width:65px;height:65px;border:1px solid #dde4f3;border-radius:20px;background:white;color:#8ca1e0;font-size:28px;display:grid;place-items:center;margin-bottom:18px}.empty h2{color:#53647f;font-size:19px}.detail-head{background:white;padding:24px;border-bottom:1px solid var(--line)}.detail-head h2{font-size:18px;margin-bottom:9px;line-height:1.4}.detail-head p{font-size:12px;color:var(--muted);margin-bottom:15px;word-break:break-word}.detail-actions{display:flex;gap:8px;flex-wrap:wrap}.detail-actions select{font-size:12px;border:1px solid var(--line);border-radius:7px;background:#f8faff;padding:8px;max-width:170px}.detail-actions button{font-size:12px}.messages{padding:24px}.message{background:white;border:1px solid var(--line);border-radius:11px;margin-bottom:17px;overflow:hidden}.message.own{border-color:#dce5fa}.message-head{display:flex;gap:10px;align-items:center;padding:15px 18px;border-bottom:1px solid #f0f2f8;font-size:12px}.message-head .when{margin-left:auto;font-size:11px;color:var(--muted)}.message-body{font-size:14px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere;padding:17px 20px;max-height:460px;overflow:auto}.attachment{display:inline-block;margin:0 10px 12px 20px;padding:6px 9px;border-radius:5px;background:#eef2fa;font-size:11px;color:#6a7996}.composer{margin:0 24px 24px;background:white;border:1px solid #d8e1f3;border-radius:11px;overflow:hidden}.composer .heading{padding:13px 16px;font-size:12px;font-weight:650;border-bottom:1px solid var(--line)}textarea{resize:vertical;width:100%;border:0;min-height:125px;padding:15px;font-size:14px;background:transparent;color:inherit}.composer .actions{padding:12px 15px;border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:10px;align-items:center}.composer .actions small{font-size:11px;color:var(--muted);max-width:260px}.composer button{font-size:12px}.orders{padding:0 24px 20px}.orders h3{font-size:13px}.order{background:white;border:1px solid var(--line);border-radius:10px;padding:15px;margin:10px 0;font-size:12px;line-height:1.7}.order a{display:inline-block;margin:8px 10px 0 0}.note{margin:0 24px 15px;padding:14px;background:#fff8df;border:1px solid #f0e7c0;border-radius:8px;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}.note small{display:block;margin-bottom:7px;color:#968755;font-size:11px}.team-table{width:100%;border-collapse:collapse;background:white;border:1px solid var(--line);font-size:14px}.team-table td,.team-table th{text-align:left;padding:17px;border-bottom:1px solid var(--line)}.team-table th{font-size:12px;color:var(--muted);font-weight:500}.team-table small{display:block;color:var(--muted);font-size:11px}.form-row{display:flex;gap:10px;margin:20px 0;flex-wrap:wrap}.form-row input{border:1px solid var(--line);border-radius:8px;padding:10px;font-size:14px}.loader{padding:35px;text-align:center;color:var(--muted);font-size:13px}.footer-note{font-size:12px;color:var(--muted);margin:22px 0;line-height:1.6}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#17213b;color:white;padding:12px 20px;border-radius:9px;font-size:13px;box-shadow:0 8px 30px #0002;display:none;z-index:10;max-width:90%}.load-more{display:block;margin:18px auto}.error{color:#ae4355}.mobile-menu{display:none}@media(min-width:1500px){.inbox{grid-template-columns:390px minmax(500px,1fr)}}@media(max-width:1050px){.shell{grid-template-columns:210px 1fr}.store-grid{grid-template-columns:repeat(2,1fr)}.inbox{grid-template-columns:290px minmax(270px,1fr)}.topbar{padding:0 20px}.topbar .pill{display:none}.overview{padding:25px}.messages{padding:16px}.composer{margin:0 16px 16px}}@media(max-width:780px){.shell{grid-template-columns:1fr}.sidebar{display:none}.sidebar.open{display:flex;position:fixed;z-index:5;top:65px;bottom:0;width:244px;box-shadow:10px 0 30px #22335520}.mobile-menu{display:block}.topbar{height:65px;padding:0 15px}.topbar h1{font-size:17px}.topbar .right button{font-size:12px}.overview{padding:20px}.intro h1{font-size:25px}.metrics{gap:8px}.metric{padding:15px}.metric strong{font-size:25px}.metric small{display:none}.store-grid{grid-template-columns:repeat(2,1fr);gap:10px}.store-card{padding:15px}.inbox{display:block}.thread-list{height:100%}.inbox.has-selection .thread-list{display:none}.thread-detail{display:none}.inbox.has-selection .thread-detail{display:flex;height:100%}.login{padding:30px}.login h1{font-size:38px}.team-table{font-size:12px}.team-table td,.team-table th{padding:11px}.profile{font-size:12px}}@media(max-width:440px){.store-grid{grid-template-columns:1fr}.metrics{grid-template-columns:1fr}.metric{display:flex;gap:15px;align-items:center}.metric strong{margin:0 0 0 auto}.topbar .right{gap:5px}.topbar .right button{padding:7px}.login h1{font-size:34px}}
.thread-detail > * { flex-shrink: 0; }

/* v0.2 additions: ticket queues, badges, sync status, ticket detail */
.tabs{display:flex;gap:6px;padding:14px 18px 0;background:#fff;border-bottom:1px solid var(--line);flex-wrap:wrap}
.tabs button{border:0;border-bottom:2px solid transparent;border-radius:0;background:transparent;padding:10px 12px;font-size:13px;color:var(--muted)}
.tabs button.active{color:var(--blue);border-bottom-color:var(--blue);font-weight:650}
.tabs button:hover{background:transparent;color:var(--blue)}
.queue-tools{display:flex;gap:8px;padding:12px 18px;background:#fff;border-bottom:1px solid var(--line);align-items:center;flex-wrap:wrap}
.queue-tools input{flex:1;min-width:180px;border:1px solid var(--line);border-radius:8px;padding:9px 10px;font-size:13px;background:#fafbfe}
.queue-tools .chips{display:flex;gap:6px;flex-wrap:wrap}
.queue-tools .chips button{font-size:12px;padding:6px 9px}
.queue-tools .chips button.active{background:var(--blue);border-color:var(--blue);color:#fff}
.badge{display:inline-block;font-size:10px;font-weight:700;padding:2px 6px;border-radius:4px;background:#eef1f6;color:#6a768d;margin-left:6px;vertical-align:middle}
.badge.needs_reply{background:#ffe8e6;color:#b3261e}.badge.review{background:#fff3d6;color:#8a5a00}.badge.waiting_customer{background:#e9f8f0;color:#27764d}
.badge.waiting_internal{background:#edf1ff;color:#3358c5}.badge.closed{background:#eef1f6;color:#6a768d}.badge.import{background:#f3e8ff;color:#6b3fa0}
.badge.role{background:#f0f2f8;color:#5c6b88;font-weight:600}
.nav .count.hot{background:#ffe8e6;color:#b3261e}
.nav .count small{font-weight:400;opacity:.7;margin-left:3px}
.ticket-row{display:grid;grid-template-columns:1fr auto;gap:4px 12px;border:0;border-bottom:1px solid #eef1f6;border-radius:0;text-align:left;width:100%;padding:15px 19px;background:#fff;position:relative}
.ticket-row:hover{background:#f8faff}.ticket-row.active{background:#edf2ff;border-left:3px solid var(--blue);padding-left:16px}
.ticket-row .who{font-weight:650;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ticket-row .when{font-size:11px;color:#95a0b3;white-space:nowrap}
.ticket-row .subj{grid-column:1/-1;font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ticket-row .meta{grid-column:1/-1;font-size:11px;color:#8993a7;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.sync{font-size:11px;color:var(--muted);padding:8px 18px;background:#fbfcff;border-bottom:1px solid var(--line)}
.sync.warn{color:#8a5a00;background:#fff8e6}.sync.err{color:#ae4355;background:#fff0f2}
.presence{font-size:12px;color:#8a5a00;background:#fff8e6;border:1px solid #f3e2b0;padding:8px 12px;border-radius:8px;margin:0 24px 14px}
.message .quoted{margin:0 20px 14px;font-size:12px}
.message .quoted pre{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit;color:#7b86a0;border-left:3px solid #e3e8f3;padding-left:12px;margin:8px 0 0;max-height:300px;overflow:auto}
.message .quoted summary{cursor:pointer;color:var(--blue)}
.message-head .role{font-size:11px;color:var(--muted)}
.message.automated{opacity:.85;border-style:dashed}
.thread-block{margin:0 24px 8px;font-size:12px;color:var(--muted);display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.history{margin:0 24px 24px;font-size:12px;color:var(--muted)}
.history li{margin:4px 0}
.detail-actions input[type=date]{font-size:12px;border:1px solid var(--line);border-radius:7px;padding:7px;background:#f8faff}
.detail-actions input[type=number]{font-size:12px;border:1px solid var(--line);border-radius:7px;padding:7px;width:110px;background:#f8faff}
.grants{display:flex;flex-wrap:wrap;gap:6px;font-size:11px}
.grants label{border:1px solid var(--line);border-radius:6px;padding:3px 7px;background:#fafbfe;display:inline-flex;gap:4px;align-items:center}
.small-table{width:100%;border-collapse:collapse;font-size:12px;background:#fff;border:1px solid var(--line);margin-top:16px}
.small-table td,.small-table th{padding:9px 12px;border-bottom:1px solid var(--line);text-align:left}
.small-table th{color:var(--muted);font-weight:500}
.order .status{display:inline-block;padding:2px 6px;border-radius:4px;background:#eef1f6;margin-right:6px;font-size:11px}
.attach-link{display:inline-block;margin:0 10px 12px 20px;padding:6px 9px;border-radius:5px;background:#eef2fa;font-size:11px;color:#3358c5}
.stack{display:flex;flex-direction:column;gap:14px}
@media (max-width:900px){.ticket-row{padding:12px 14px}}